To Our Prospective Clients

The Essentials of Commitment
Why Have We Made “10 Promises To Our Clients”

The Essentials of Commitment

R.C. Green Company was established in 2002. Our goal was and is to provide superior claim service to the insurance industry, self-insured’s and third party administrators through accurate and objective investigations and timely reporting of all facts available. We adapt to our clients individual claim service needs.

We want to build a trusting relationship with our clients with continuous superior service, integrity, honesty, and professionalism at very competitive prices.

We will keep you informed of what has been done and what we will be doing on your behalf. You will not be in the dark wondering about claim file status. We accomplish this through timely reporting and intermediate telephone and e-mail communications advising you of what is being accomplished.

When you think about a firm to send your next assignment to, think about our commitment and 10 Promises To Our Clients. Choose R.C. Green Company with confidence.

For your convenience, our forms tab contains our Claim Referral Sheet. In order that we may provide the service we have promised, we request that this form be filled out in its entirety thus providing all known information regarding your assignment. Please use the Additional Special Instruction Sheet for special concerns, instructions, or additional information.

Why Have We Made “10 Promises To Our Clients”

Our commitment to our clients is expressed in our 10 Promises To Our Clients, which can be found on our home page.

1.	We are a small company. In order for us to compete, we must strive to provide a product, which is superior to our larger competition. Your valued patronage will enable us to grow and meet the future competitive challenges of our industry.

2.	If you are an out of state examiner, you may not be completely familiar with the laws of the state of Texas. We want you to trust us to comply with all laws, regulations, and industry standards governing our profession while we are acting on your behalf.

3.	As a small company, our rates must be competitive. We believe our rate schedules to be lower than our competition. If they are not, please tell us so and we will negotiate a mutually favorable rate schedule with your organization.

4.	We realize that we are your eyes and ears in the investigation of any claim. Our investigative findings must be objective and obtain all facts available so that your office can determine liability and or coverage for a particular incident. If we fail to maintain our objectivity, or ignore opportunity to obtain available facts, then we fail to provide a valuable service to your organization.

5.	Our relationship of mutual trust is based solely on the mutual experience between client and vendor. For it to be mutually beneficial, both parties must perform their tasks with integrity and dependability. You may place your trust in us with confidence.

6.	As we do serve many clients, occasionally we may receive an assignment from the carrier of an adverse party involved in a previous assignment. Our policy prohibits the acceptance of any secondary assignment where any conflict of interest may exist. Should your assignment to us conflict with our ongoing assignment, you will be notified immediately.

7.	Our industry is very complex. No matter what our training and experience may be, no adjuster knows it all. Our policy prohibits us from accepting an assignment that is not within our area of expertise and experience. If we feel that we cannot provide you with our customary standard of service, we will advise you of such and suggest you find another vendor whose expertise compliments your assignment. We would rather loose the assignment than to loose your trust.

8.	Experience has taught us to make the most productive use of our time. We will provide our clients with the superior service their assignments deserve. To maintain our commitment to our clients, we simply do not accept new assignments when our currant work volume capacity is maximized. While we want to service your need, we do not want to fail our clients by providing a product that does not meet our standards of commitment to them.

9.	The single most abhorrent complaint most examiners have regarding a vendor is the failure to contact involved parties of a claim. Your time is important. You do not need to spend it listening to an insured or claimant complaining that no one has contacted them. This results in a series of unnecessary phone calls and time expenditure. We will make every effort to make initial contacts within 24 hours. Contact letters will be forwarded to all parties that cannot be reached by phone.

10.	Communication is essential to our working relationship. Your emails and calls to our office/cell phone will be responded to as soon as possible or within 24 hours should we be unavoidably detained.

After reviewing our literature, we hope to have met your standards of vendor service and that you will value us as an asset to your organization. Please provide us with the opportunity to earn your patronage. We are eager to become your most trusted claims consultation and management provider.

Will you help us prove our capabilities to your organization and tell us how we may assist you today.

Within our Forms tab, we have provided our Claim Referral Sheet and supplemental Additional Special Instruction Sheet for your convenience. You may wish to copy these forms for future use. We thank you in advance for your consideration

We look forward to the beginning of a long and mutually rewarding relationship.